Here is a complete guide on how to withdraw Fiat from your Koinsayang account:
Step 1: Log in to your Koinsayang account.
Step 2: Select [Assets] at the bottom right corner > then choose [Withdraw].
Step 3: Select the FIAT currency [IDR] > Enter the amount you wish to withdraw > Choose the bank you want to use to receive your withdrawal > Tap [Confirm] to proceed.
Note:
If you haven't added your bank account yet, tap [Add new bank account] > then select [Bank Name] > Enter your Account Number.
Important:
- The account holder’s name must match the name registered on the account.
- The minimum withdrawal amount is Rp.100,000.
- Withdrawal fee is Rp.10,000/transaction.
Step 4: Review all summary information for your withdrawal > Tap [Confirm] to proceed.
Step 5: Complete the security verification, tap [Send] to request the verification code. Check your registered email inbox and enter the 6-digit verification code. Once done, tap [Confirm] to continue with your withdrawal.
Note: If you have enabled Two-Factor Authentication (2FA) or a Fund Code for additional security, you will also be required to enter the verification code before proceeding with your withdrawal.
The email should arrive within a few minutes. If you don't see it in your inbox, check your spam or junk folder.
You will receive a notification email once your FIAT withdrawal process is successful.