Below is a complete guide on how to modify the Google Authenticator binding on Koinsayang:
1. On the App.
Step 1: Log in to your Koinsayang account.
Step 2: Tap [Profile] on the home screen.
Step 3: Go to [Security Settings] > [Authentication].
Step 4: Tap [Change Google Authenticator].
Step 5: Confirm the warning message about withdrawal functions.
Important: For security reasons, your withdrawal function will be temporarily suspended for 24 hours after changing your Google Authenticator.
Step 6: Enter the Google Authenticator code from your current device, then tap [Next] to continue.
Important: If you no longer have access to your previous Google Authenticator, please contact our Customer Support team to deactivate the old Authenticator first.
Step 7: Open your new Google Authenticator app and add the new account using the provided key or by scanning the QR code.
Step 8: Complete the authentication process by entering the OTP sent to your registered email and the code generated by your new Google Authenticator. Then tap [Confirm] to finish linking your new Authenticator.
2. On the Website.
Step 1 : Log in to Your Koinsayang Account
Open your web browser and visit the Koinsayang website. Log in to your account using your current email address and password.
Step 2 : Access Security Settings
After logging in, go directly to this page: www.koinsayang.com/id/account/setting. Next, click on "Modify" for Google Authenticator.
Step 3 : Verify and Unbind the Current Google Authenticator
In the provided field, enter the 6-digit verification code displayed in your Google Authenticator app. Click the "Submit" button to continue.
Step 4 : Add a New Key and Backup in Google Authenticator
Open the Google Authenticator app on your device. Tap the "+" button and select "Scan QR code." Point your camera at the QR code provided by Koinsayang on the Modify Google Authenticator page to automatically add the token.
IMPORTANT: Before proceeding, copy and securely save the key as a backup. This will allow you to restore your Google Authenticator settings on a new device without losing access to your account.
Next, click the "Submit" button to continue.
Step 5 : Complete Security Verification
Click "Submit" to request a verification code. Check the inbox of your registered email and enter the 6-digit verification code you received.
The email should arrive within a few minutes. If it does not appear in your inbox, check your spam or junk folder.
In the provided field, enter the new 6-digit verification code displayed in your Google Authenticator app. Click the "Confirm" button to complete the process.