What to Do If Your Account Is Hacked?

If you suspect that your account has been hacked, please take the following steps immediately:

1. Change Your Password

   • Update your account password to a new, strong one.

   • Avoid using the same password as other accounts.

2. Enable Two-Factor Authentication (2FA)

   • If you haven’t already, turn on 2FA to add an extra layer of protection.

3. Check for Suspicious Activity

   • Review your account for any unusual activity such as unknown logins, unauthorized transactions, or changes to your personal information.

   • You can view suspicious device activity on your account by logging in through the website at the following link: https://www.koinsayang.com/id/account/setting/devices. You can click [Delete] if you do not recognize the device.

     

4. Contact Support

   • Reach out to our support team via live chat on the Apps/Website or email [e-mail] as soon as possible.

   • Include details such as:

     • The email address linked to your account

     • When the issue occurred

     • Any suspicious activity you noticed

5. Secure Your Email and Linked Accounts

   • Make sure the email account connected to your profile is secure (change the password & enable 2FA).

   • Check if any other connected accounts (e.g., social media or wallets) were also affected.

Note: Never share your password or OTP with anyone, including those claiming to be from our team.