Below is a complete guide to complete identity authentication (KYC) on Koinsayang:
1. On the App.
Step 1: Log in to your Koinsayang account.
Step 2: Tap [Home] > [Verify].
Step 3: Select [Personal User Verify] to start the identity verification process.
Step 4: Enter your personal information, then tap [Next Step] to continue.
Step 5: Provide your financial information, then tap [Next Step].
Step 6: Select your resident country > Tap [Continue] to proceed with verification ID and Facial Recognition.
Step 7: Select the country that issued your ID document. Tap [ID Card] to upload a clear image of your government-issued ID (e.g., KTP) and take a selfie to confirm your identity matches the ID.
Note: You can either take a photo directly with your device or upload an existing image of your ID.
After submitting your information, please allow some time for review. Once your application is verified, you will receive an email notification.
2. On the Website.
Step 1 : Log in to your Koinsayang Account
Open your web browser and navigate to the Koinsayang website. Log in to your account using your registered email address and password.
Step 2 : Access Identity Authentication (KYC)
Once logged in, you can directly go to the Authentication page via this link: https://www.koinsayang.com/en/account/setting/kycinfo.
Next, click "Go to authentication."
Step 3 : Start Identity Authentication (KYC)
From the Authentication page, click the "Start certification" button to begin the KYC process.
i. Personal information:
Enter your alias (if any), mother's name, marital status, country of birth, and place of birth. Indicate whether you have a residential address different from the one listed on your identity document. Then, click the "Next step" button to continue.
ii. Income and company information:
Select the purpose of opening the account (you may select more than one), annual income, source of funds, and profession. If applicable, provide your company's phone number and address. Then, click the "Next step" button to continue.
iii. ID and facial recognition:
Select your country of residence and click "Continue." Then, select the issuing country and type of your identity document. Upload a clear photo of the document, ensuring all edges are visible (JPEG or JPG). You can also choose "Continue on mobile" to take and upload photos via your mobile device.
Finally, allow access to your webcam or front camera to complete the facial recognition process and verify your identity.
Step 4 : Wait for Review
After completing the process, please be patient. We will review the data you submitted in a timely manner. Once your request is verified, we will send you a notification via email.