Below is a complete guide on how to delete your Koinsayang account:
1. Log in to Your Koinsayang Account
Open your web browser and go to the Koinsayang website. Log in to your account using your registered email address and password.
2. Access Account Activity
Once logged in, go to the "Account Settings" menu, or visit the following link:
www.koinsayang.com/en/account/setting
3. Scroll Down to Find the ‘Account Activity’ Section
Click "Delete Account" located under this section.
IMPORTANT: Before proceeding with account deletion, make sure you:
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Cancel all pending spot orders
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Withdraw any remaining balance"
4. Consent and Confirm Account Deletion
Read and understand the consequences of account deletion. Then, check the confirmation box and click the "Cancel Account" button to proceed.
Finally, enter your login password and complete the security verification.
To complete the security verification, click "Send" to request a verification code.
Check your email inbox and enter the 6-digit verification code sent to you.
You should receive the email within a few minutes. If it's not in your inbox, please check your spam or junk folder.
Optional: If you have enabled Two-Factor Authentication (2FA) for additional security, you will also be required to enter your 2FA verification code.