Koinsayang informs that the withdrawal process may take some time because it involves several parties, such as partner banks, switching networks, and the receiving bank. The processing time depends on several factors beyond our control, and we want users to understand the potential delays as follows:
- Bank Operating Hours: Fund transfers are only processed instantly during the bank's working hours. If the transaction is made outside these hours, on holidays, or during system maintenance, the process may be delayed.
- Switching Network & Internal Processes: Disruptions or queues in the switching network or internal processes of the receiving bank can cause unpredictable delays.
- Receiving Bank Reconciliation: The funds sent may require additional time to be matched or verified by the receiving bank, especially if there is data mismatch.
We understand that every transaction you make is very important, and we strive to minimize delays as much as possible. If you have further questions or need assistance, please do not hesitate to contact our Customer Support team.
Koinsayang is always committed to continuously improving its service to meet your needs and expectations. Thank you for your understanding.