Here is the complete guide to resetting your Koinsayang account password when you forget your original password:
1. On the App.
Step 1 : Open the Koinsayang app.
Step 2 : Tap [Forgot Password?].
Step 3 : Enter the email address linked to your account, then tap [Next].
Please note: If you log into your account from a new device within 24 hours of changing your login password, withdrawals will be temporarily disabled.
Step 4 : Enter the OTP sent to your registered email, then tap [Confirm].
Step 5 : On the next page, create your new password. Once complete, tap [Set Password] to finalize the change.
Note:
- Use a strong password combining letters, numbers, and special characters.
- Re-enter the new password in the confirmation field to avoid typos.
- Your password must be 8–32 characters long, include at least 1 number, 1 uppercase letter, and 1 special character.
After successfully resetting your password, you will be redirected to the login page. You can then log in using your new password.
2. On the Website.
Step 1 : Visit the Password Reset Page
Open your web browser and please visit the official Koinsayang login page through the following link: www.koinsayang.com/en/login. Click on ‘Forgot password’.
Alternatively, you can go directly to the Koinsayang password reset page using the following link: www.koinsayang.com/en/forget.
Step 2 : Enter Your Registered Email Address
On the password reset page, you will see a field where you need to enter the email address you registered with. Make sure you enter the email address associated with your Koinsayang account.
After entering your email, click the "Reset Password" button.
Please note: If you log into your account from a new device within 24 hours of changing your login password, withdrawals will be temporarily disabled.
Step 3 : Complete Security Verification
Koinsayang will send a verification email to your registered email address. Check your email inbox and enter the 6-digit verification code you received. Click the "Next" button to proceed.
Optional: If you have enabled Two-Factor Authentication (2FA) for additional security, you will be prompted to enter a verification code after submitting your password. Open your Google Authenticator app, find the code generated for your Koinsayang account, and enter it in the designated field. Click the "Confirm" button to complete the process.
Emails usually arrive within a few minutes. If you don’t see it in your inbox, check your spam or junk folder.
Step 4 : Set and Confirm a New Password
On the password reset page, you will be asked to enter a new password. Choose a strong and secure password. It is recommended to use a combination of letters, numbers, and special characters.
Re-enter the new password in the confirmation field to ensure there are no typing errors. After entering and confirming your new password, click the "Next" button to complete the process.
Make sure the password is 8 to 32 characters long, with at least 1 number, 1 uppercase letter, and 1 special character.
Step 5 : Log In with Your New Password
Once your password has been successfully reset, you will be redirected to the login page. You can now log in using the new password you just set.